Terms of Service

By using the website or the trial workspace you agree to these terms. If you don't agree, please don't use the service. We may update these terms from time to time; the "last updated" date above reflects the most recent change.

The trial workspace at /trial is provided free of charge for evaluation purposes only. All data shown in the trial — sites, assets, incidents, calls, meetings, voice captures — is mock data we have generated to demonstrate the product. It is not real operational data belonging to any client.

The trial may be modified, paused, or removed at any time. We don't guarantee uptime, data persistence, or any specific feature set. If you submit voice or text inputs into the trial, those are processed for demonstration purposes and stored alongside your lead record (see our privacy policy).

You agree not to:

• Attempt to circumvent rate limits, captcha, or other security controls.
• Use the site or trial for unlawful purposes, harassment, spam, or to upload malicious content.
• Reverse-engineer, scrape, or systematically copy the site or trial workspace, including its mock content.
• Submit information you don't have rights to, or that identifies third parties without their consent.
• Impersonate another person or business when filling in our forms.

We may block, throttle, or revoke access to anyone breaching these rules without notice.

Our acknowledgement emails, operations diagnostic, voice agent responses, and chat concierge are produced by large language models (Anthropic Claude, OpenAI GPT, Google Gemini) and other AI systems. AI-generated content may contain errors, inaccuracies, or omissions. Don't rely on it for legal, financial, medical, or safety-critical decisions without independent verification.

The operations diagnostic we send by email is a starting point for discussion — not a binding scope of work, fixed-price quote, or guarantee of outcomes.

The website, trial workspace, code, branding, copy, and visual design are owned by AiTearoa. You may view and interact with them for personal/business evaluation. Any other use — copying, redistributing, framing, or building competing products from the source — requires our prior written consent.

Anything you submit to us through the contact form, voice agent, or chat concierge remains yours; you grant us a limited licence to read, store, and reproduce it for the purpose of responding to your enquiry and improving the service.

Submitting an enquiry on this website does not create a consulting, contractor, advisory, or service relationship. Any paid engagement of AiTearoa is governed by a separate signed agreement (or, for small engagements, a written email confirmation of scope, deliverables, fees, and terms). Until that exists, nothing on the website or in our acknowledgement emails constitutes a binding offer or contract.

The website's content (including the operations diagnostic, blog posts, and trial workspace) is general information only. It is not legal, accounting, tax, financial, medical, or engineering advice and should not be relied on as such. Get qualified advice for your specific situation.

The website and trial workspace are provided "as is" without warranties of any kind, whether express or implied. We don't warrant that the service will be uninterrupted, error-free, secure, or that the information provided will be accurate. To the maximum extent permitted by New Zealand law, we exclude all implied terms, warranties, and conditions.

To the maximum extent permitted by law, AiTearoa, its contractors, and Daniel Thomson personally are not liable for any indirect, incidental, special, consequential, or punitive damages arising from use of the website or trial workspace — including loss of profits, loss of data, or business interruption — even if we've been advised of the possibility.

Where liability cannot be excluded but can be limited, our total aggregate liability to you for any claim arising from use of the public website or trial is limited to NZD $100. (Liability under a paid engagement contract is governed by that contract's separate liability terms.)

You agree to indemnify and hold AiTearoa harmless from claims, losses, and expenses arising from your breach of these terms or your misuse of the website or trial.

Our handling of personal information is set out in our privacy policy. By using the site you consent to that policy.

These terms are governed by New Zealand law. Any dispute will be heard in the courts of New Zealand. Nothing in these terms limits your rights under the Consumer Guarantees Act 1993 or Fair Trading Act 1986 where they apply.

If any clause of these terms is held unenforceable, the rest remain in force.

Daniel Thomson
Managing Director, AiTearoa
Email: daniel@aitearoa.ai
Phone: +64 21 178 2272